RETURN POLICY

Returns:

We want you to be 100% happy and satisfied with the products you buy from us, so we are happy to accept returns on all products as long as they are unopened in the original packaging.

To return an item please send an email to our Customer Service Team:  including your order number and reason for return. We will get back to you within 1 business day with return instructions and a return authorisation number. 

Please note items without a returns authorisation number will not be accepted for a return.

For Change of Mind Returns we ask :   

  • That you return the products within 30 days of purchase.
  • If the returned item was what you ordered and is not damaged or faulty but you’ve since changed your mind then we ask that you pay for returning the item to us. 
  • We do not accept change of mind returns on items that come in sealed packages or boxes where the item has been opened. Any products returned without proper sealed packaging will be rejected under the change of mind policy.

Once the item is received by our warehouse in original, unopened packaging and in a saleable condition a refund for the value of the returned item only, will be processed within 2 business days.

 

Faulty / Damaged or Incorrect Products:

If you received products which were damaged, defective on arrival or if we shipped the incorrect item we will gladly replace the product and pay for the return shipping cost as well as shipping the new item back to you!

To return a faulty product please email to our Customer Service Team at customerservice@toysandgames.com.au including your order number and the video evidence showing the product fault.

Don’t forget that many products are covered by a manufacturer’s warranty (please note the length of warranty varies from product to product) so if something does go wrong with the item during it’s use please don’t hesitate to contact us and we can put you in touch with the manufacturer. 

Please Note :

  • A refund will be processed for the purchase amount of the product only, not including shipping costs.
  • Refunds will only be processed back into the original method of payment and are not transferrable for cash.
  • We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse.
  • Unauthorised returns or returns of damaged, opened products or otherwise products in an unsellable condition will not be accepted and will be returned to sender at the sender’s cost.
  • Our Change of Mind return policy complies with all Australian Consumer Guarantees.

If you have any questions or need assistance to return an item please email us at customerservice@toysandgames.com.au

 

Thank you and enjoy shopping !

 

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